Returns & Refunds Policy

  1. Once the Service has been given to you, it can't be returned. in case that you need to cancel your application, you should send a request within 1 hour of your application submission for customary process (24 Hours), in the event that it is as yet open for process.
  2. We are a private specialist association for online visa application and we are not subsidiary with the Australian Government organization. We are only travelers' help for handling the ETA for the behalf of the applicants. We don't have any specialist to support or give you a visa. If it's not too much trouble take note of that an official conclusion on all visa applications is taken by the Department of Immigration and Border Protection (DIBP).
  3. If your travel approval is declined by Department of Immigration and Border Protection (DIBP), your ETA Fees will not be refund.
  4. If we neglect to give the Instant/expedited benefit, we will refund the additional charge.

Contact Us

AUSTRALIA

ABN: 23 623 521 237
  • Level 2, The Lantern,
  • 707 Collins St. Docklands,
  • Melbourne, Australia
  • VIC 3008
  • Phone: +61-455144366
  • Email: australia@visa.org.my

MALAYSIA

ROC: 1105482-D / KKPL No: 7849
  • Level-8.03, Menara TA One
  • 22, Jalan P. Ramlee,
  • 50250 Kuala Lumpur.
  • Phone: +603-2164 5555
  • Fax: +603-2181 8481
  • Email: australia@visa.org.my

SINGAPORE

ROC: 201220005C
  • 1 Fullerton Road #02-01
  • One Fullerton
  • 049213, Singapore
  • Phone: +65-6652 7521
  • Or +65-8683 3322
  • Email: australia@visa.org.sg